We provide freezer repair for chest freezers, upright freezers, drawer freezers and integrated freezer compartments across Nairobi and its environs. Every visit starts with diagnosis, followed by a clear explanation and quotation before approved work begins.
Signs that you may need this service
Refrigeration problems can develop gradually or appear without warning. Contact us when you notice one or more of the following symptoms. Continuing to operate a struggling appliance can increase electricity use and place other components under unnecessary strain.
- Food is soft even though the motor runs
- Heavy ice forms around the inner walls
- Lid or door will not seal
- Freezer does not switch on
- Unit runs continuously and uses excess power
- Alarm, light or display shows an error
What our technicians check
A good repair begins with testing, not guesswork. The technician considers the appliance history, visible symptoms, temperature pattern and operating sounds. Depending on the model and fault, the inspection may cover compressors and starting components, thermostats and electronic sensors, defrost heaters and timers, condenser and evaporator fans, door seals and lid hinges, refrigerant circuits and capillary lines.
We also check whether ventilation, installation, loading or power conditions are contributing to the problem. If a component needs replacement, we identify the correct specification and explain the available repair option before proceeding.
Our freezer repair process
Book the visitTell us the brand, model if available, symptoms and your Nairobi location.
Diagnose the faultWe inspect and test relevant electrical, mechanical and refrigeration systems.
Review the quotationYou receive an explanation of the fault and cost before repair work starts.
Repair and testApproved work is completed and the appliance is checked for correct operation.
Practical advice before the technician arrives
Keep the appliance connected unless there is a burning smell, electrical tripping, exposed wiring or standing water near electrical parts. Avoid repeatedly switching it on and off. Move highly perishable food to a safe alternative if cooling has already been lost, and leave enough space for the technician to access the sides and rear of the unit.
Have the model label available when possible. It is commonly found inside the fresh-food compartment, behind a drawer, on an inner side wall or at the rear. A clear photo sent by WhatsApp can help with preparation and parts research.